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Support

Most common issues can be solved by installing the newest version of ZoomAlbum™ Creator 2.1 software or by reviewing the  information below.
 
Printing Issues and Solutions
Printer Compatibility
Exporting ZoomAlbum Files
PC System Requirements for ZoomAlbum
Contact ZoomAlbum Support
ZoomAlbum Creator™ Software Users Guides
  Printing Issues on Select HP Printers (Posted: Dec 06, 2005; Updated May 14, 2007)
 
Some models of HP All-In-One Printers may cause feeding problems when printing ZoomAlbums. Please review the information below carefully. Most other printers do an excellent job of printing ZoomAlbums.

Please take time to review the information below...many printing issues can be solved with a little advance knowledge.
Printing Issues and Solutions
 
  • Paper jams or will not feed into my printer.

    Solution: Attach a piece of 8.5" x 11" paper to the back of the ZoomAlbum Sheet, (use a light adhesive tape), and then gently guide the paper into the initial part of the feeding cycle.

  • Printer has a paper feed tray at the bottom and the printer will not take my photo cover sheet.

    Solution: Attach your photo cover sheet to the bottom right corner of an 8.5" x 11'' sheet, (use a light adhesive tape) and then select Print Cover. Gently guide the paper into the initial part of the feeding cycle.

  • I am not sure if I should try my HP All-in-One Printer.

    Solution: E-mail us at support@ZoomAlbum.com or call us at 1-888-SEE-ZOOM (1-888-733-9666) and we'll attempt to provide additional guidance for your particular situation.

  • Iím ready to print, but concerned that I may ruin my album page or cover.

    Solution: We are here to assist you! Our goal is to make sure that you are completely satisfied with our products and our service. If you have questions while making your albums, pick up the phone and call us at 1-888-SEE-ZOOM (1-888-733-9666) or email support@ZoomAlbum.com. We are committed to helping you get your ZoomAlbum PhotoBooks completed. Please Call Us!
PLEASE READ BEFORE CONTACTING OUR HELP DESK

When contacting our help desk via email, or when leaving a voice message, please provide us with the following information:
  1. The store location or website from where you purchased your ZoomAlbum Kit.
  2. A very brief description of the problem, (printer or software related).
  3. The make and model number of your printer.
  4. If you are contacting us by phone, please leave a contact number and a preferred call back time.
By providing the above information it will enable us to provide you with a faster response and solution. We appreciate your cooperation.
Printer Compatibility
 
There are no known compatibility issues with these printers:

Canon

Pixma Series

Epson

Epson Stylus® Series
Exporting ZoomAlbum Files (use this when transferring files to a computer connected to a more compatible printer).
 
  • In your ZoomAlbum Creator software, select Manager, then highlight your album file and click Export at the bottom of the screen.
PC System Requirements for ZoomAlbum
 
Operating System - Windows XP or Windows Vista
CPU - Pentium 1 GHz (x32) or higher
RAM - 512 MB minimum, 1GB or more recommended
Available Disk Space - 1GB free disk space
Printer - Inkjet photo printer
Macintosh® System Requirements for ZoomAlbum
 
Operating System - Apple Macintosh OSX V10.2.6 and higher/Power Macintosh G3 500MHz or higher
Screen Resolution - 800x600 pixels with 32 bit color quality or greater
Available Disk Space - 1GB free disk space
Printer - Inkjet photo printer
Contact ZoomAlbum Support
  Please direct any support questions to: support@ZoomAlbum.com. We will strive to respond to your inquiry within 2 business days. When emailing us, please include as much information as possible about the problem. To reach us by phone, call 1-888-SEE-ZOOM (1-888-733-9666).
ZoomAlbum Creator Software Users Guides
 
ZoomAlbum Creator™ Personal Version 2.1 Users Guide for Windows®
 
ZoomAlbum Creator™ Version 2.1 Users Guide for Macintosh®
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